Q1: What should I do if I enter the wrong Outlook password three times?

A1: If you enter the wrong password three consecutive times, the system will lock your account for one hour. You will be able to log in again after the hour has passed.

Q2: How do I change my Outlook password?

A2: Your Outlook password is synchronized with your Single Sign-On (SSO) / portal password. Once you change your SSO password, the update will sync to Outlook in approximately 10 minutes.

Q3: Are there restrictions on sending emails containing National ID numbers in Outlook?

A3: Yes, Outlook restricts outgoing emails (including attachments) that contain National ID numbers. To send this information, place the ID number into an attachment, compress and password-protect the file, send the email, and then contact the recipient separately to provide the password.

Q4: Is there a limit on the number of email recipients?

A4: Yes. Outlook limits each account to a maximum of 500 total recipients (including CC recipients) across all sent emails within a one-hour window.

Q5: Does Outlook have an idle timeout limit?

A5: Yes, Outlook has an idle session timeout of one hour.